Independence Missouri Sporting Goods Stores
1 - 10 of 10Recent Reviews
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5
5
HKD Global Ltd.
Great service
“We wanted the new updated fly for our 10 person Woods tent. Contacted the company and for a reasonable fee they are sending us the new fly and associated poles. It all shipped the next day after talking to them. Great service from HKD.” -
5
5
HKD Global Ltd.
Kevin lost without instructions
“I brought a 16ý16 3 room tent with no instructions where can I get a online manual or one sent in the mail ” -
1
5
HKD Global Ltd.
Very disappointed in quality and customer service
“The poles shattered the first day we set up the 14 x 12 ft screen tent with a little wind and rain. I am very disappointed and I have tried to contact customer service multiple times to no avail. We ended up throwing the screen tent in the dumpster as the shattered poles ripped the screening. We paid a lot of money for this tent and now we have nothing. I am very disappointed in the quality of the product and the company for not returning my call. I will not purchase another Northwest Territory item again. You have ruined my trust in your company.” -
1
5
HKD Global Ltd.
Denali 8-Person Dome Tent
“First time setting up tent the zipper stripped due to tension from the poles (design - nothing I can affect). Now over 1/3 of the door constantly hangs open due to stripped zipper that won't zip allowing rain and bugs to come into the tent. We're on fixed income and can't replace so we're stuck with a product that can't be fixed. Due to the tension we can't even tape the door shut.\n\nCalled customer service and they told me that the zipper is not under warranty and that there is nothing they will do. I find it absurd that this company won't stand behind their product/design. This problem was not caused by faulty use or improper setup - completely a design flaw with a faulty zipper. Disappointed.” -
5
5
HKD Global Ltd.
16x16 3 room is excellent-so is service
“Super nice tent, easy setup. But the best is the service. I was missing a couple minor pcs and they took Care of it quick. Thanks, Dave”
